Is your in-house IT team struggling to keep up with the needs of your business as you expand? Are you continually lagging on projects? Are you struggling to keep up with the latest advancements in technology? If you answered yes to all of these questions, then your IT department needs help.
Although an in-house IT department allows you to work with a team that intimately understands the structure, strategies, and goals of your business, there are many drawbacks to an in-house IT department. These challenges include:
- Lack Of Expertise and Experience: Compared to outsourced IT services, an in-house team does not present you with the same level of knowledge and experience.
- Lack Of 24/7 System Support: With most companies having an IT team of fewer than five people, having 24/7 support is tricky since your employees may get sick, may not be available after working hours, or go on holiday.
- Hiring A Full-Time IT Department Is Expensive: For a company to have 24/7 IT support, it has to hire a fully staffed IT department. Recruiting, training, and maintaining a full IT team comes with additional costs such as salaries, health benefits, vacation pay, and overtime. This can be quite expensive, especially for a growing business.
Relying solely on a small IT team may not enable your company to exploit its technological capabilities fully. The question then becomes: how do you improve your IT capabilities?
Backing Up Your In-House IT Team With Outsourced IT Services
Most companies turn to outsourced IT services. According to Statista, the global IT services market is predicted to be valued at more than 300 Billion US dollars in the next few years. By outsourcing IT services, you are entirely or partially delegating your IT infrastructure to a third-party firm.
Outsourcing enables an organization to complement or replace their entire internal IT team. This way, companies can meet their IT needs without necessarily investing heavily in hiring full-time IT personnel.
Benefits of Outsourcing IT Services
You Have Access To A High-Level Of Expertise
Most IT companies are known to hire a multitude of experts and provide them with training and certifications for professional development. The team of experts will offer your company years of experience in using a range of technologies and ensure that you can get assistance for whatever project you’re pursuing.
You Get Cost-Effective IT Services
Compared to hiring, training, and maintaining a full-time IT department and paying their salaries, benefits, overtime, and insurance, outsourcing IT services is more cost-effective. By outsourcing your IT department, you leave the training, management, and any other aspects that come with hiring actual employees to your IT support provider.
Your IT Costs Become Predictable
When you use an IT company, you get charged a regular fixed monthly fee. This monthly rate offers greater predictability in terms of IT expenses, and also lower overall IT costs. As a result, you will not receive high unexpected costs on your bill, which makes budgeting for your IT departments much more comfortable.
You Get Cloud Computing Services
The demand for data on the go is increasing as businesses continue to operate remotely. This has led to a rise in demand for cloud computing services. Your IT support company will provide you with experts in cloud computing services that will move your data to the cloud, update your data regularly, frequently test the integrity of your data, and maintain the platform for you.
You Get Data Backup And Disaster Recovery Solutions
With your data already on the cloud, your IT company offers you a data backup and recovery solution and ensures that your data can be recovered in case of a disaster. This recovery system will enable your business functions to continue to run in the case of a system failure.
Your Security Is Improved
The cases of cyber-attacks keep on increasing every day. IT companies are known to heavily invest in security by staying up to date with emerging IT security tools. An IT support company continually conducts risk assessments to identify vulnerabilities, monitors your systems, and provides long-lasting security solutions to intercept attacks. By using an outsourcing IT company, you reap the benefits of security without necessarily investing in the security tools.
You Get Access To The Latest Technology
Many businesses struggle to keep up with the latest advancements in technology. An IT company gives you access to this technology at a lower cost, allowing you to remain relevant and competitive in your industry.
You Can Quickly Scale Your Company
If you’re planning to expand your company, you must also prepare to scale up your IT support. An in-house team is typically unable to meet your expansion needs as it is limited in scope and size. Investing in an IT company offers your company the flexibility of switching from your previous products or services to the new ones that will meet your expansion needs.
Your Staff’s Workload Is Reduced
Your internal IT team may find it challenging to carry out daily tasks without neglecting much more vital responsibilities. Outsourcing minimizes the workload and frees up time for your tech-literate staff and allows them to focus on more pressing issues of the company.
You Get 24/7 System Monitoring And Support
All competitive and reputable outsourcing IT companies offer 24/7 system support and a dedicated team to assist you right away. Unlike with an internal IT team, you do not have to worry about them taking holidays, getting sick, or any disruptions. The IT support provider will also offer you remote maintenance and monitoring services for your systems.
You Get Proactive Helpline Desk Service
Your systems will not always work as you’ve planned. For this reason, it is vital to have a highly responsive and proactive helpline desk to offer assistance during a technical glitch.
An IT company will offer a dedicated out of working hours helpline service that ensures you get IT support when you need it, your needs are quickly addressed, and guarantee you uptime. The proactive approach enables the IT firm to predict potential issues you may face and counter the problems before they manifest in your system.
You Get Compliance And Auditing Services
With the regulatory landscape continually changing as new ways of protecting client data are implemented, companies are struggling to keep with these laws. The consequences of failing to comply with these laws are horrifying. IT support providers provide companies with compliance experts that will simplify these laws and help you satisfy these requirements in your company.
Are You Currently Thinking of Backing up Your Internal Team With Outsourced IT Support?
HRCT offers over 20 years of experience and expertise in providing outsourced IT services to businesses in Hampton Roads, Virginia Beach, Norfolk, and surrounding areas.
We also offer reliable and cost-effective cloud computing, data security, and data backup services to help your business remain competitive. Talk to us today and get customized solutions that fit the needs of your business.