Most IT companies do IT. We do everything else, too.

We publish our pricing on the website, which is unusual for an MSP. The honest answer is that it depends on your size, what you need covered, and how complex your environment is. The 30-minute call is where we figure that out together. No surprises.

Most of our managed IT customers are on a three-year agreement, which lets us spread the onboarding cost across the term so the monthly fee stays manageable. We can also do shorter terms or month-to-month for specific situations. We’ll be upfront about which makes sense for your business.

Depends on the plan. Most plans include 24/7 monitoring, support tickets, security tools, patching, backups, and a documented IT environment. Some plans also include hardware refresh labor (up to 20% of your workstations per year). Specifics get spelled out in writing before anything starts.

No. Our agreements list what’s covered and what isn’t. Things outside the plan — like a major project, new hardware purchases, or a one-time install — are quoted and approved separately before any work happens. You won’t open an invoice and find something nobody mentioned.

Then you leave. We document your environment thoroughly so handing it back to you or to another provider is straightforward. We’ve earned long-term customers by being worth keeping, not by making it painful to leave.

Managed IT (with cybersecurity built in), business phones and VoIP, video surveillance, door access control, structured cabling, and compliance (CMMC, PCI, HIPAA, GCC High). Most of our customers use three or four of these. A few use all six.

Every customer gets a monthly summary — what we monitored, what we patched, what we caught before it became a ticket. You also have access to your ticket history any time you want it. The CSAT score above this section reflects every ticket we closed in the last 90 days, so you can see the work happening in public.

Phone, email, support portal, or creating a ticket directly from an icon in your system tray. — whatever fits your workflow. Most customers default to one or two of these and stick with them. We don’t force you into a system; we adapt to how your team already works.

We work with everything from small offices with a handful of users up to companies with a few hundred employees across multiple locations. Below about 10 users, we might suggest a different setup; above several hundred, we’d talk through whether we’re still the right fit. Most of our customers are between 20 and 200 users.

Law firms, dental and medical practices, hotels and hospitality, manufacturing and machine shops, marine and shipbuilding, nonprofits, and a long list of others. We’ve been in Hampton Roads for 35+ years and have customers across most of the local industry mix.

Carefully. AI is changing how IT and security operate, and we’re already using AI-driven tools in monitoring, threat detection, and ticket triage. We also help customers adopt AI tools safely — there’s a real difference between “we use AI” and “we use AI without exposing your data.” Happy to walk through specifics on a call.

You can reach us 24/7. Our monitoring catches most issues before you do, but if something happens that needs human attention overnight or on a weekend, we have on-call coverage. The person who returns your call will always be a real HRCT technician.

Most of our techs have been with us 8+ years on average, with some well over a decade. But people do move on occasionally — and because we document every customer’s environment thoroughly, the next tech who picks up your account isn’t starting from scratch. They already know your network.

We follow the same security frameworks we help our customers comply with — least-privilege access, multi-factor authentication on every admin account, full audit logs of who touched what, and strict separation between customer environments. Your data isn’t shared, mined, or accessed by anyone who doesn’t need to be in it.

We detect it, contain it, and walk you through what’s happening in real time. Most of our customers also have backup, monitoring, and recovery tools in place that limit the damage before we even pick up the phone. We help businesses prepare for incidents before they happen — that’s most of the work; the actual response is what’s left when prevention isn’t enough.